Scheduling Your Balloon Order or Party Products Collection
If you require a same day, short notice collection please check with us first to ensure we have capacity and so that we can advise you how long your order will take to make or packed and be ready for collection.
If you are ordering helium balloons please ensure that you only order from the "helium balloons collection" and that all items clearly say that they are "helium inflated for collection" as otherwise you may be ordering balloons from other sections of our website which will be un-inflated and won't be priced accordingly. If you order the wrong item we will have to send you a separate link for extra payment so please check and read the description carefully.
We recommend collecting as close as possible to the date of presentation.
Please note that you will be collecting from a house not a shop. There is a double dropped kerb outside so you can easily pull up outside for a few minutes for loading. It is best that you are directly outside for loading to prevent us exposing the balloons to the wind/rain/sun to keep them in the best condition possible.
Please consider the size of your order before collection and remove car seats, pushchairs, shopping, equipment and anything sharp from your car so that there is as much room as possible. You may need to put the seats down and remove the parcel shelf. Try to avoid collecting balloons with small children, dogs in the car as they don’t mix well with balloons and will take up lots of room!
For larger orders you may require more than one trip. If you have a small car without rear passenger doors you may need to put giant balloons like bubble balloons or gender reveal balloons in the front as they may not fit through the gap into the back seat area or in the boot.
We add hi-float to all of our latex balloons. This increases the float time of the balloon from 12 – 20 hours without hi-float to 3 – 5 days or much longer once hi-float has been added. The downside is that hi-float needs a couple of hours to dry. This means that if you want to collect in the morning the earliest time you can collect is 11.30am (12.00pm on Sunday’s) and it may be later depending on the size of your order. Therefore you may be better off collecting the evening before the day of presentation/use.
If you are ordering latex balloons for same day collection you will need to allow a minimum of 4 hours and we would suggest that you contact us in the first instance to check that it will be possible. Foil balloons are therefore much more suitable for same day collection as they are much quicker to produce.
Temperature and Balloons
Balloons do not like extreme temperatures and will expand in the heat and contract in the cold. On hot days we suggest collecting early in the day or late afternoon to prevent exposing your balloons to the heat. If you have to collect in the middle of the day we suggest ensuring that your car is fully cooled before collection and that you keep the air conditioning on. This should prevent your balloons from popping during transport.
If you have any further questions or concerns please speak to us on 020 8400 0570, chat to us on the chatbot on the website or drop us an email.