Returns and Refunds Policy

We really hope that you are delighted with your purchase. However, if for any reason you are not completely satisfied, we are happy to offer returns within 30 days of delivery. Outside of this time frame we will unfortunately not be able to offer you a refund. 

Please contact us in the first instance to confirm that you are returning/cancelling an order at mydreamparty@icloud.com with the subject header “Returns” and we will send you full instructions. Please include the following information in your email: Customer name, customer address, contact telephone number/email address, order number and the reason for the return.

To return your product, you should send your product to: My Dream Party Shop, 413 Victoria Road, Ruislip, Middlesex, HA4 0EF, UK.

Please note the following:

• Please inform us by email that you are returning an item and the reason for the return.
• Items must be returned unused, unopened and in their original packaging, suitable for resale.
• You must provide us with proof of purchase to complete your return, i.e. an email confirmation, order number or the original invoice.
• If fast track delivery has been selected, only the cost of standard delivery will be refunded in line with the distance selling regulations.
• We will only refund your returns postage if the items are faulty not if you have simply changed your mind.
• Please note that we will only refund standard delivery charges and not express or next day delivery upgrades.

Customers are responsible for the cost of returning all items. It is the customer's responsibility to ensure that the items reach us. It is strongly recommended that items are sent by recorded delivery that insures the full value of the goods. Unfortunately we will be unable to refund any items that are not sent back to us.

Please ensure that you keep a record of proof of postage with the tracking number.

Under the Under the Consumer Contracts Regulations 2013 you have the right to cancel your order up to 14 days after delivery. You must notify us that you are cancelling your order and you then have 14 days from that date to return your items. This does not affect your statutory rights.

Faulty or damaged items

Please inspect your order upon delivery and contact us within 7 days if items arrive damaged or faulty. If any items are faulty or damaged upon receipt or have a manufacturing defect, we can offer replacements or exchanges or a full refund. Please contact us at mydreamparty@icloud.com with the subject header “Damaged/Faulty item” or similar and provide us with a detailed description and some good quality photographic evidence. Return postage costs will be refunded subject to us receiving the items and agreeing that the items are damaged/faulty or that we have made an error.

Please note that refunds cannot generally be made for personalised or bespoke items, unless there has been an error on the part of My Dream Party Shop in the wording or the item has been received damaged or faulty.

Once your return is received

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also confirm if your refund has been approved or rejected.

Provided all conditions are met we will refund you via the original method of payment. We aim to refund as quickly as possible, usually within 24 hours of receiving the item, but no later than 14 days after we receive the returned goods.

The refund will be made to the account used to purchase the item. Please note that the refund may take 5 - 10 days to appear in your account and we have no control over this as everything is handled by our Shopify platform and it will depend on the method of payment and your payment provider.

Missing Refunds

Please note that although we will confirm when a refund is made, in some cases there can be a delay of up to 14 days before your bank or credit card provider returns your money. If for some reason you haven’t received your refund, please wait a couple of days before rechecking your bank or credit card account. Please speak to your provider to double check if funds are pending before contacting us and we will do our best to assist you further. All refunds are automated through our shopify platform and we have no access to your credit card information.