Monday 27 July - Saturday 15 August - Summer Shutdown
Monday 31 August - Summer Bank Holiday
We offer FREE STANDARD DELIVERY for all UK mainland orders of £40.00 or more after discounts have been applied (not applicable for helium inflated products which are local collection or local delivery only see below). See our other options below.
If you live in or near Ruislip, we offer a free collection service. Simply select the "Collection" option on the basket page. See more information below.
We will always do our best to dispatch promptly (usually same day depending on the time that the order is placed), but delivery delays are out of our control. We always recommend allowing a minimum of 7 working days for your party supplies to arrive. We cannot be held responsible for delays in your package arriving if you have not allowed sufficient time.
Please ensure that you keep all emails from us in your inbox and ideally add us to your contacts list to prevent emails going astray. This is particularly important for gmail, yahoo and hotmail accounts. Please check your junk folder if you haven't received a dispatch email within 24 hours (not weekends). Drag any junk emails back into your inbox.
3 – 5 Days – Tracking shows when in the system and when delivered only – No Inflated Balloons as these are collection only. Tracking is provided in the dispatch email. Once it has been received by Royal Mail it will say "An update will only be provided when we attempt to deliver your item" in red. The system will then be updated once the parcel has been delivered or for a missed delivery it will confirm that the parcel is waiting for collection at your nearest sorting office so it is always worth checking the tracking if your parcel hasn't arrived within the time frame. We are unable to provide any further information other than what is shown on the Royal Mail site.
1 – 3 Days – Tracking shows when in the system and when delivered only – No Inflated Balloons as these are collection only. Tracking is provided in the dispatch email. Once it has been received by Royal Mail it will say "An update will only be provided when we attempt to deliver your item" in red. The system will then be updated once the parcel has been delivered or for a missed delivery it will confirm that the parcel is waiting for collection at your nearest sorting office so it is always worth checking the tracking if your parcel hasn't arrived within the time frame. We are unable to provide any further information other than what is shown on the Royal Mail site.
1 – 3 Days – Fully Tracked with Email and SMS notifications throughout the parcel journey and Photo on Delivery – No Inflated Balloons as these are collection only. Tracking number will be provided in the dispatch email. The best option if you want to fully track your parcel at every stage of the journey.
1 – 3 Days – Fully Tracked with Email and SMS notifications throughout the parcel journey and Photo on Delivery – No Inflated Balloons as these are collection only. Tracking number will be provided in the dispatch email. The best option if you want to fully track your parcel at every stage of the journey.
3 – 5 Days – Tracking shows when in the system and when delivered only – No Inflated Balloons as these are collection only. Tracking is provided in the dispatch email. Once it has been received by Royal Mail it will say "An update will only be provided when we attempt to deliver your item" in red. The system will then be updated once the parcel has been delivered or for a missed delivery it will confirm that the parcel is waiting for collection at your nearest sorting office so it is always worth checking the tracking if your parcel hasn't arrived within the time frame.
1 – 3 Days – Tracking shows when in the system and when delivered only – No Inflated Balloons as these are collection only. Tracking is provided in the dispatch email. Once it has been received by Royal Mail it will say "An update will only be provided when we attempt to deliver your item" in red. The system will then be updated once the parcel has been delivered or for a missed delivery it will confirm that the parcel is waiting for collection at your nearest sorting office so it is always worth checking the tracking if your parcel hasn't arrived within the time frame.
Collection from our premises in HA4 0EF - order on the basket page by selecting the "collection" option and the date and time from the drop down boxes
Collection is usually available from 10.00am - 7.00pm Monday - Saturday and for set periods on Sunday morning and late afternoon. No collection on the day on Sunday's pre-orders only - Hours around bank holidays and school holidays may vary. Available slots will be shown in the drop down boxes on the basket page.
Contact us for quote. We deliver within 30 minutes of HA4 0EF, subject to availability, minimum order £25.00 - Delivery charge from £8.99 - £29.99 depending on location. Local delivery cannot be ordered on the website. Covers our time to and from your location, plus time loading and unloading at either end, unbagging and arranging and petrol. Also includes extra time for journey's during busy periods like rush hour and weekends.
Our standard delivery time is up to 5 working days after you receive our dispatch email, but it should normally arrive in 3 days. If you live in more remote locations please allow at least one extra day.
Generally items are not dispatched during weekends and on bank holidays. If you order on a Friday afternoon, Saturday or Sunday, your order will dispatched the following Monday. If you order on a bank holiday, your order will dispatched the next working day.
If you have a query about an order you have not yet received please email us at mydreamparty@icloud.com. If you have an item missing you must inform us WITHIN 7 WORKING DAYS of the receipt of your parcel. We cannot send any missing items if you have not informed us within 7 days. We must be notified of an undelivered parcel WITHIN 30 DAYS OF ORDERING. After 30 days, if you have not received your parcel and you have not informed us, we cannot refund or replace items.
Need more help? Drop us an email with your question. If it is regarding an installation at a venue or at your house please include the date, set up time, start and end time, venue location and any theme or colour scheme that you have in mind.