Standard UK delivery £2.99 I Next Day, Saturday and Sunday Delivery Possible I Free Delivery in HA4

Delivery

We offer FREE STANDARD DELIVERY for all UK mainland orders of £40.00 or more after discounts have been applied. 

If you live in Ruislip, we offer free personal delivery to the HA4 postcode.  Simply place an minimum order of £10.00 and select the "free delivery within HA4" option on the delivery options page.  Once you have placed your order contact us so that we can arrange a convenient time and day to deliver to you.  Usually we can do this the same or next day (even at weekends), but please check with us in the first instance, before placing an order if this is essential to you - info@mydreampartyshop.com or 020 8400 0570. 

UK - For orders under £40.00 we offer delivery as follows:

STANDARD DELIVERY

£2.99

Within 5 working days (Royal Mail 48)

SMALL EXPRESS DELIVERY

£3.99

Within 3 working days (Royal Mail 24)

NEXT DAY DELIVERY

£7.99

Order before 12pm for next day

SATURDAY OR SUNDAY

£9.99

Order before 12pm on Friday and specify Saturday or Sunday delivery

 International – Price Ranges Based on Weight Up to 2kg

EUROPEAN DELIVERY

£6.99 - £35.00

Delivery in 3 - 7 working days 

AUSTRALIA MAINLAND

£11.99 – £22.00

5 – 8 working days

CANADA MAINLAND

£12.49 - £24.72

5 – 7 working days

SOUTH AFRICA MAINLAND

£12.49 - £25.50

5 – 7 working days

USA MAINLAND

£9.99 - £22.00

5 – 7 working days

REST OF WORLD

POA

Contact us for a quote

Orders that are less than £40.00 in value will be charged a flat shipping rate of £2.99. For urgent orders please select the next day delivery option.

Our standard delivery time is up to 5 working days after you receive our dispatch email.  

Generally items are not dispatched during weekends and bank holidays. If you order on a Friday, Saturday or Sunday, your order will dispatched the following Monday. If you order on a bank holiday, your order will dispatched the next working day.

If you have a query about an order you have not yet received please email us at info@mydreampartyshop.com. If you have an item missing you must inform us WITHIN 7 WORKING DAYS of the receipt of your parcel. We cannot send any missing items if you have not informed us within 7 days. We must be notified of an undelivered parcel WITHIN 30 DAYS OF ORDERING. After 30 days, if you have not received your parcel and you have not informed us, we cannot refund or replace items.

Returns Policy

We really want you to be 100% happy with all of your items and we are striving for 100% customer satisfaction.  If for any reason you are unhappy or you change your mind, we will be pleased to be able to offer returns up to 30 days from receipt of item.  Outside of this time frame we will unfortunately not be able to offer you a refund. 

Please contact us in the first instance to confirm that you are returning/cancelling an order at info@mydreampartyshop.com with the subject header “Returns” and we will send you full instructions.  Please include the following information in your email: Customer name, customer address, contact telephone number/email address, order number and the reason for the return.

To return your product, you should mail your product to: My Dream Party Shop, 413 Victoria Road, Ruislip, Middlesex, HA4 0EF, UK.

Please note the following:

  • Please inform us by email that you are returning an item and the reason for the return.
  • All returned items must be in an unused perfect condition, in the original packaging, ready for resale.
  • You must provide us with proof of purchase to complete your return, i.e. an email confirmation, order number or the original invoice.
  • If fast track delivery has been selected, only the cost of standard delivery will be refunded in line with the distance selling regulations.

Customers are responsible for the cost of returning all items.  It is the customers’ responsibility to ensure that the items reach us. It is strongly recommended that items are sent by recorded delivery that insures the full value of the goods.  Unfortunately we will be unable to refund any items that are not sent back to us.

Please ensure that you keep a record of proof of postage with the tracking number.

Under the “Distance Selling Regulations” you have the right to cancel your order up to 14 days after delivery.  You then have 14 days after that to return your items.  This does not affect your statutory rights.

Faulty or damaged items

If any items are faulty or damaged upon receipt or have a manufacturing fault, we can offer replacements or exchanges or a full refund.  Please contact us at info@mydreampartyshop.com with the subject header “Damaged/Faulty item” or similar and provide us with a detailed description and some good quality photographic evidence.  Return postage costs will be refunded subject to us receiving the items and agreeing that the items are damaged/faulty or that we have made an error.

Please note that refunds cannot generally be made for personalised or bespoke items, unless there has been an error on the part of My Dream Party Shop in the wording or the item has been received damaged or faulty.

Once your return is received

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also confirm if your refund has been approved or rejected.
Provided all conditions are met we will refund you via the original method of payment.  We aim to refund as quickly as possible and ideally within 1-2 working days of receiving the item.  The refund will be made to the account used to purchase the item.

Missing Refunds

Please note that although we will confirm when a refund is made, in some cases there can be a delay of up to 14 days before your bank or credit card provider returns your money.  If for some reason you haven’t received your refund, please wait a couple of days before rechecking your bank or credit card account.  Please speak to your provider to double check if funds are pending before contacting us and we will do our best to assist you further.

 

 

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