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Contact Us

Got a question?  Check out our FAQ page where we have added lots of commonly asked questions.  If you are looking for helium balloons please see our helium balloon collection here.

The quickest way to reach us is to email us.  Our email address is

If you want to enquire about an event installation or want ideas to decorate a birthday party theme then the best way to contact us is via our enquiry form as this will capture all of the information that we need and will enable us to get back to you quicker with a more detailed quotation.

You can call us on 02084000570 during our opening hours (09.00 - 6.00pm Mon - Sat or 10 - 4 Sun).  Please bear in mind that as we don't have a traditional shop that you can visit we are not always able to answer the telephone as we may be inflating balloons, packing orders or busy with customer collections or deliveries. If you don't get an answer then try us on the chatbot (see bottom right hand corner of the website) which we can answer on our mobile even if we are offsite or can reply to you via email if we miss the chat. Alternatively send us an email or complete the enquiry form above with as much information as possible including links to products or images, date required, colours etc and we will reply as soon as we are able to usually within an hour.

Our address is 413 Victoria Road, Ruislip, HA4 0EF.  (House not a shop).

As we are not a traditional shop we are not equipped to accommodate orders on the doorstep at short notice as we don't take cash and need time to pack orders. Orders need to be placed in advance via our website and you can then arrange for a collection on the check out page where you can select the date and time of collection. We can usually do this at fairly short notice, but orders for party products will still require time to be packed so we recommend allowing at least 1 hour. If you require helium balloons on the day you must check if we have capacity before placing your order on the website.

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