Contact Us

Got a question?  Check out our FAQ page where we have added lots of commonly asked questions.  If you are looking for helium balloons please see our helium balloon collection here.

The quickest way to reach us is to email us.  Our email address is

You can call us on 020 8400 0570 during our opening hours (09.00 - 6.00pm Mon - Sat or 10 - 4 Sun).  Please bear in mind that as we don't have a traditional shop that you can visit we are not always able to answer the telephone as we may be inflating balloons, packing orders or busy with customer collections.  If you don't get an answer then try us on the chatbot (see bottom right hand corner of the website) or send us an email with as much information as possible including links to products or images, date required, colours etc and we will reply as soon as we are able to.

Our address is 413 Victoria Road, Ruislip, HA4 0EF.  (House not a shop).

As we are not a traditional shop we are not really equipped to accommodate orders at short notice if you visit our premises. Orders need to be placed in advance via our website and you then need to arrange for a collection on the check out page. We can usually do this at fairly short notice, but orders for party products will still require time to be packed so we recommend allowing at least 30 minutes.  If you require helium balloons on the day you must call us to check if we have capacity before placing your order on the website.

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